 | I've read all of the documentation, the FAQ pages and checked the bug list, and I still can't find the answer to my question. How do I get help? |  |
 | If you are having problems with SSC-supported software (MOPEX/APEX, Bandmerge, SPICE, CUBISM, IRSCLEAN, IRSFRINGE, or the GeRT) then please submit a ticket to the Spitzer Helpdesk and we'll be happy to help. If you are having problems with |
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| How do I get access to my data? |  |
| Instructions on how to access your data can be found on the Data Archives page. |
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| What are the Post-BCD (pbcd) data products I downloaded from Leopard, and can I use them for science? | |
| The pbcd products available from the archive are intended as quick-look images of your data only, and great care should be taken if using them for science. Post-BCD products have been produced with generic namelists, so the parameters have not been optimi |
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| In CUBISM, which calibration set should be used with which SSC IRS pipeline version? | |
| In order to understand the answer to this question, you need a little background on the SSC pipeline. Roughly every six months, the pipeline number (the "S-number") for all new Spitzer data (from all instruments) in the archive is incremented as a new so |
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| When I try to run SMART, I get syntax errors involving 'sxpar'. What is the problem? | |
| You must add the astrolib library to your IDL path. Make sure that your IDL path includes SMART before astrolib. |
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| How do I modify my FIF.tbl so that MOPEX makes my output mosaic the size of my choice? | |
| Here is an example FIF.tbl file, which is by default placed in your output directory by the MOPEX module Fiducial Image Frame.
********************************************************************************
\char comment = Output from fiducial_image_ |
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| I am trying to run SPICE in batch mode, but keep encountering the error "Failed during validation". What is going on? | |
| You may encounter the error "Failed during validation" if you have spaces in the path to your input files. To avoid this problem, you can:
- remove the space from your path
OR
- identify a directory with no spaces, and create a symbolic link to |
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| How does CUBISM render slit sizes? | |
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The aperture shown in CUBISM is data-driven, and does not intend to represent the full slit. The width in the CUBISM visualization reflects that of the 1 pixel width wavesamp, which is set that way on purpose, reflecting the fact that in the cross-slit |
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| I am experiencing problems with colors in CUBISM. What do I do? | |
| You may experience inconsistencies between the colors indicated in the CUBISM documentation and what you see on your screen if you have chosen to install the full source distribution of CUBISM.
If you have trouble with the colors looking strange on a 1 |
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| In Mac OSX, the SPICE GUI crashes when entering an input, uncertainty or mask image: the whole window disappears. How do I fix it? | |
| Open the "Java Preferences" application, found in Applications > Utilities > Java, and switch to Java 1.5 32-bit.
If this doesn't work, then close SPICE and open a Terminal window. Issue the following commands.
cd /Applications/spice/spice.app/Cont |
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| How can I easily make three-color images to help with my science, leading into publication quality images? | |
| To make quick three-color images, you can use Spot or Leopard. Go up to the "Images" menu. Pick "FITS image from disk" if you already have the images on your local disk, or the survey of your choice from the menu. Select "make this a 3-color image." Pick |
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